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About us
Welcome to Manhattan Brews, where exceptional coffee meets exceptional delivery.
We’re a locally based coffee delivery service in Alexandria, Egypt, dedicated to bringing you the perfect cup of coffee—fresh, hot (or cold!), and just the way it’s meant to be enjoyed.
Our mission is simple: to deliver the same quality, warmth, and care you’d find in your favorite coffee shop, right to your door. We take pride in maintaining the perfect temperature, flavor, and presentation for every order. Whether you’re at home or in the office, we make sure your coffee experience stays premium, convenient, and affordable.
Because great coffee deserves better delivery.
Delivery & Shipping Policy
Manhattan Brews currently delivers across Alexandria, Egypt.
We take pride in ensuring that every cup of coffee arrives fresh, safe, and perfectly handled.
1. Delivery Areas:
We currently deliver within Alexandria city limits. If you’re outside our service zone, our website will notify you before checkout.
2. Delivery Time:
• Orders are typically delivered within 30–60 minutes, depending on location and order volume.
• You’ll receive a confirmation message once your order is placed.
3. Delivery Process:
Our trained delivery team ensures hot drinks stay hot and iced drinks stay cool by using temperature-controlled packaging. Your order will be handed over with care for the best experience possible.
5. Contact:
If you have any issues with your delivery, please email us at manhattanbrewseg@gmail.com.
Refund & Cancellation Policy
At Manhattan Brews, we want every customer to be satisfied with their experience.
1. Order Cancellation:
Orders can be canceled only before preparation begins. Once a drink is being made or has been dispatched, cancellations cannot be accepted.
2. Refund Eligibility:
Refunds may be issued in the following cases:
• You received the wrong order.
• The order arrived significantly delayed or damaged.
• There was an issue caused by us during the preparation or delivery process.
3. Refund Process:
If eligible, refunds will be sent to you through Instapay on the same day or the day after.
4. How to Request a Refund:
Please contact us within 1 hour of receiving your order by emailing:
📧 manhattanbrewseg@gmail.com
Include your order number, photo (if applicable), and a short description of the issue.
Privacy Policy
At Manhattan Brews, your privacy and trust are our priority.
This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or place an order.
1. Information We Collect:
• Name, phone number, and delivery address when you place an order.
• Email address for communication and updates.
• Payment details (processed securely through our payment provider).
• Optional: Feedback or preferences shared through our website or social media.
2. How We Use Your Information:
• To process and deliver your orders efficiently.
• To communicate order updates or respond to inquiries.
• To improve our service and customer experience.
• To send occasional offers or updates (only if you consent).
Contact info
📧 manhattanbrewseg@gmail.com